Consultation request
Use a Divine Elements reference and the matching email to see the current studio workflow stage.
Check status ↓Complimentary insured deliveryBrisbane designedWorldwide consultations
Client care
Every next step,
held clearly.
Return to a jewellery care or consultation request, find the established secure order account or reach the right Brisbane studio support without repeating your story.
Check my request
Paid order
Orders, payment and customer account history remain in the established protected WooCommerce store.
Open secure account ↗Jewellery Care Desk
Open or track a private cleaning, resize, repair, warranty or inspection request before sending the piece.
Open care request →Delivery & protections
Review the published delivery, returns, warranty and Australian Consumer Law summary.
Review client protections →Two details, one request
Private by design.
Human where it matters.
Knowledge-based access
The lookup requires both the durable consultation reference and the matching email address.
No internal notes
Only a client-safe workflow stage, consultation focus, meeting preference and timestamps are returned.
Rate-limited retrieval
Repeated attempts are limited using a short-lived pseudonymous safety control; raw network addresses are not stored in the consultation record.
Personal confirmation remains
Appointments, availability, quotes, production, dispatch and delivery are always confirmed through the studio or secure store.
Where is my consultation reference?+
It appears on screen only after the new website has successfully stored your consultation request. It begins with DE and is also included when you choose to email or copy the receipt.
Does the consultation status confirm an appointment?+
No. It shows the studio workflow stage only. Divine Elements personally confirms the available time, meeting method, product facts, quote and any delivery commitment.
Where do I check a paid jewellery order?+
Paid orders remain in the established Divine Elements secure store. Use its My Account area or the order-confirmation correspondence, and contact the studio with your order number if you need help.
Where do I open or track a resize, repair or inspection request?+
Open a private request through the Jewellery Care Desk. A successfully stored request returns a DE-CARE reference that can be checked here with the matching email address.
May I send the jewellery after submitting the care form?+
No. Keep the piece with you until Divine Elements provides written transport or assessment instructions. A request receipt does not authorise shipping or confirm custody, scope, price, coverage or timing.
Can I correct or remove consultation information?+
Contact the studio with the consultation reference to request access, correction or deletion. Some information may need to be retained where an applicable business or legal recordkeeping obligation applies.
Beginning a new conversation?
Bring the idea—or
the piece that needs care.
Plan a private design consultation or open a Jewellery Care Desk request for human triage before sending anything.